Returns & order issues

Updated September 11, 2026

Each item is made for your order. We do not accept returns or exchanges for a change of mind, a size you selected incorrectly, or a color preference. Please use the size guide before ordering.

If your item arrives damaged, defective, misprinted or different from what you ordered, email us within 30 days of delivery with your order reference and clear photos. We will help arrange a replacement or refund for a verified issue. You will not pay return shipping for an accepted defect claim.

Do not send anything back before contacting us. We will provide instructions if a return is needed. The business mailing address below is not an automatic return destination.

For a missing parcel, contact us within 30 days of the estimated delivery date. We will investigate with the production partner and carrier.

To request a cancellation, contact us immediately. We can cancel only if production has not started. Approved refunds go to the original payment method; your bank controls when they appear.

This policy does not limit rights that cannot be excluded under applicable law.